FAQs

ORDER

Can I change my order afterwards?

If your order has not yet been shipped, you can change it. Write us an email to info@aden-sports.com or call us at +49 (0) 7153 7036 300 00.

Which payment methods do you offer?

  • Paypal
  • Transfer
  • Cash or EC payment on site

Can I buy the Powerkit without the battery?

Yes, it is also possible to buy the power kit without a battery. Do you want to build your own battery or buy it from another provider? We are happy to provide you with tips and questions.

DO YOU ALSO OFFER INSTALLMENT PAYMENT?

Payment in installments for our Powerkit Sport is possible via the payment service provider https://www.paypal.com/de/home. When placing your order, please indicate whether you want to pay via PayPal.

GOOD TO KNOW

Can I maintain my Powerkit myself?

The maintenance work on the power kit is very manageable and can be carried out by yourself with little cost and time. In our shop you will find all the necessary spare and wear parts. If you need help and tips with the maintenance work, feel free to contact us by email or phone. We are happy to help you!

CAN I ALSO DRIVE WITH THE POWERKIT REGULARLY WITHOUT ANY ELECTRIC POWER?

Yes, the Powerkit drive mechanism is independent of the bicycle’s regular drive train. Due to the freewheel in the motor it runs also very smooth should the battery be empty once. The chain is also not affected by the electric drive regardless which gear is engaged – the transmission of the Powerkit is always the same.

Can I also mount the power kit on my carbon bike?

The assembly on carbon bikes is not a problem, here you have to be a little careful when assembling the fastening clamp (note the tightening torque of the screws), to protect the frame we include a rubber buffer for the fastening clamp.

DOES THE POWERKIT SPORT FIT ON MY BIKE?

There are only a few requirements that your bike has to meet in order to mount our Powerkit Sport.

  • Stable bike frame
  • Disc brakes
  • Wheel size: from 26 "
  • Round spokes (Ø 1.6 mm - 2 mm)

You want to mount the Powerkit Sport on your wheelchair, tricycle or other "special construction" vehicle - we are open to "almost" everything - just contact us and we will help you with your project.
Even if the number of spokes is not regular, we will try to help you and find a suitable ring for your bike!

To make sure that you can mount our Powerkit Sport on your bike, please fill out the "Inquiry" form on our website https://aden-sports.com/de/powerkit-sport

IS THE BATTERY CABLE UNPLUGGED IF I SHOULD "FLY" FROM THE BIKE?

The plug connection between the battery and the drive loosens as soon as you should fly off the bike - voluntarily and involuntarily tested;)

WHAT’S THE BEST METHOD TO CLEAN MY BIKE ONCE THE POWERKIT HAS BEEN ASSEMBLED?

You can clean your bike as usual using a hosepipe and a pH-neutral cleaner. Please prevent to splash directly into the electronic components. We strictly advise you not to use a high-pressure cleaner. After cleaning the bicycle we recommend to ride it shorty to make sure all water gets out of the motor. 

ASSEMBLY

How do I assemble the power kit on my bike?

Retrofit yourself! The easy-to-understand assembly instructions and the assembly video make retrofitting child's play. Link to the assembly video: https://www.youtube.com/watch? V = 3E1iZAFWMHc 

When converting your bike, we are also happy to advise you by phone or email.

HOW LONG DOES IT TAKE TO MOUNT THE POWERKIT SPORT?

It takes the "longest" time to assemble and align the drive ring (approx. 30 minutes for inexperienced users). The rest - motor, thumb throttle / throttle and battery indicator - can be installed in a good 20 minutes. It doesn't take a minute to just remove the motor if the drive ring remains in place.

To the assembly video -> https://youtu.be/3E1iZAFWMHc

TECHNOLOGY

Is the powerkit waterproof?

Of course, you can also "mill" through dirt and mud properly with your Powerkit bike, the Powerkit Sport is splash-proof. When cleaning after your "dirty ride" simply spray the bike with a water hose - BUT please do not spray DIRECTLY on the drive unit. The use of pressure washers is not recommended.

DOES THE BATTERY CHARGE WHEN BRAKING OR IN FREE WHEELING?

Very practical in theory! But unfortunately too heavy in reality to be compatible with good driving characteristics. The extent of the possible energy recovery would be marginal.

IS THE DRIVE DISC VULNERABLE TO DIRT?

No, the drive pulley is made of a high-quality plastic. If dirt gets on the gear, it will simply be displaced. Experience has shown that we indicate a mileage of approx. 2000km until the plastic ring should be changed (this varies depending on the area of ​​application)

THE DRIVE SPROCKET IS ATTACHED TO THE SPOKES, IS NOT THE WHEEL DAMAGE OR A SPOKE BREAKAGE?

The torque of the motor is distributed over the entire circumference of your rear wheel and the drive is supported by a torque arm on the seat stay. Practice and our many years of experience in mechanical engineering and drive technology have shown that it works very well. Nevertheless, we recommend checking the concentricity of the drive ring and the spoke centering more frequently and re-centering it if necessary!

PURCHASE ADVICE

Where can I test the Powerkit?

You can test the Powerkit at any time by making an appointment with us.
ADEN GmbH
Kranzhaldenstrasse 23
73249 Wernau
There is also the possibility to test the power kit at our "ADEN-PARTNERS". You can also meet us at selected events! Write to us or just give us a call!

GUARANTEE AND WARRANTY

WHAT WARRANTY AND GUARANTEE DO I HAVE ON MY Powerkit?

Of course, you are entitled to the statutory warranty for the first 24 months. Here we refer to our general terms and conditions of business and delivery under the link https://aden-sports.com/en/general-terms-and-conditions